HOMEPAGE > EVENT STATIONERY > FREQUENTLY ASKED QUESTIONS
HOW DO I ORDER MY STATIONERY?
Simply add your required stationery items to your shopping basket detailing your chosen colours and pay for them online using Sage Pay or PayPal following the instructions online. Upon receipt of your order & wording a set of proofs will be emailed to you for your approval. Your order will be dispatched within 14 working days. Get in touch if need your order sooner as we may be able to prioritise your order and reduce those normal lead times. Priority slots may be available for a 2-3 working day lead time & cost £25 for this additional service. Please make sure you let us know when you order if you require a priority slot.
WHO DO I PAY FOR MY ORDER?
All orders can be paid for in full at the time of placing either online using your debit / credit card via Sage Pay OR you can pay by cheque or direct bank transfer (please get in touch for details). cheque's need to be made payable to 'MWL designs' & posted to us at: Made With Love, Unit A3(7) Copley Mill, Demesne Drive, Stalybridge, Cheshire, SK15 2QF.
HOW LONG WILL MY ORDER TAKE?
Orders will be designed within 14 working days from receiving your order. If you have specified a later delivery date, we will work to your timescale's. If you need your stationery sooner, priority slots are available for design within 2-3 days and cost £20. If you need your order ASAP but do not require a priority slot, please get in touch before placing your order and we can advise of expected lead times. We have a very personal service & will be in touch throughout the design process to keep you informed about the progress of your order along with expected delivery details.
WE'RE ONLY HAVING A SMALL EVENT. IS THERE A MINIMUM ORDER?
We have different minimum quantity orders for each range. Most designs have a min order of 10 invitations. Please see your chosen range main page for min qty if this is different. We advise that you allow for one invitation per family, including a courtesy one for parents & the Minister. Don't forget to order a couple extra to allow for mistakes when writing them and for any extra guests you may decide to ask at a later date.
CAN I HAVE MY STATIONERY IN A LANGUAGE OTHER THAN ENGLISH?
Yes. For languages other than English, please contact us prior to placing your order and we will be happy to help.
WHAT IF I CHANGE MY MIND?
Ensuring your order is perfect is equally important to us as it is to you. That is why our ordering process is as detailed as possible to make sure everything is just right. Since all of our products are hand crafted specifically to your order, we regret that we are unable to provide a refund after your proofs have been approved. For items that do not require a proof (i.e. items without personalisation) cannot be refunded after the order has been placed. In the event of cancellation all work in progress & materials must be paid for.
You will be emailed a digital proof of the personalised wording for each item that you have ordered for you to approve/sign off. Your proofs are provided free of charge. Proofs form the basis of how we print your order. We ask that you proof read your proofs to make sure that we have transferred the correct wording that you have sent to us. It is important to send us your wording EXACTLY as you would like it printing (spellings & grammar) as we have to take exactly what you give us.
Changes made to your wording after you have submitted your final wording will be charged at £5 per item change. Based on the amount of time and work it takes to amend your wording templates and re-send. Please therefore ensure that spelling & wording is exactly as you would like it printing before you submit it to us for print.
HOW MUCH IS POSTAGE & PACKAGING?
Orders are charged as weighted between £2 - £20 per individual delivery to addresses in the UK . To ensure the safety of your order, we always send stationery with tracking details which are covered by insurance and parcels are bubble wrapped and carefully packaged. Large orders are usually sent via Next Day UK delivery and will require a signature upon delivery.
REFUNDS & EXCHANGES
Refunds and exchanges after you have approved your proofs are not available. As we handcraft each order to your exact requirements refunds or exchanges can only be given if our products are faulty or your order is incorrect. Refunds before you have approved your proofs can be given, however this will be based on the work already undertaken on your order. The amount that is refunded will deduct the work already undertaken or the amount of stock already purchased for your order. Colours may vary slightly on different computer screens. We offer a sample service to help you select your colours and recommend that you order a sample to ensure you chose the colour that is right for you. We cannot be held responsible for variations in colour based on screen resolutions & offer a sample service so you can see our ranges up close.
I LOVE ONE OF YOUR DESIGNS, BUT YOU DO NOT SHOW MY COLOURS?
We try our best to give you exactly what you want. If we do not display your colours on our website, get in touch! We can get almost any colour imaginable.
CAN I CHANGE THE WORDING ON THE FRONT OF THE CARD?
Of course. We're a personalised card boutique & print your personal wording front & back. Let us know your wording when you place your order & you wish is our command!
CAN I ORDER MY STATIONERY FROM DIFFERENT RANGES?
Of course. Please contact us to discuss your requirements.