DO I ORDER MY STATIONERY?
add your required stationery items to your shopping
basket detailing your chosen colours and pay for them
online using Sage Pay or PayPal following the instructions
online. Upon receipt of your order & wording a
set of proofs will be emailed to you for your approval.
Your order will be dispatched within 14 working days.
Get in touch if need your order sooner as we may be
able to prioritise your order to be within 7 working
days. Priority slots may be available for a 2-3 working
day lead time & cost £25 for this additional
service. Please make sure you let us know when you
order if you require a priority slot.
DO I PAY FOR MY ORDER?
orders can be paid for in full at the time of placing
either online using your debit / credit card via Sage
Pay or PayPal OR you can pay by cheque or direct bank
transfer (please get in touch for details). cheque's
need to be made payable to 'MWL designs' & posted
to us at: Made With Love, Unit A3(7) Copley Mill,
Demesne Drive, Stalybridge, Cheshire, SK15 2QF.
LONG WILL MY ORDER TAKE?
will be designed within 14 working days from receiving
your order. If you have specified a later delivery
date, we will work to your timescale's. If you need
your stationery sooner, priority slots are available
for design within 2-3 days and cost £20. If
you need your order ASAP but do not require a priority
slot, please get in touch before placing your order
and we can advise of expected lead times. We have
a very personal service & will be in touch throughout
the design process to keep you informed about the
progress of your order along with expected delivery
ONLY HAVING A SMALL CHRISTENING. IS THERE A MINIMUM
have different minimum quantity orders for each range.
Please see your chosen range main page. We advise
that you allow for one invitation per family, including
a courtesy one for parents & the Minister. Don't
forget to order a couple extra to allow for mistakes
when writing them and for any extra guests you may
decide to ask at a later date.
I HAVE MY STATIONERY IN A LANGUAGE OTHER THAN ENGLISH?
For languages other than English, please contact us
prior to placing your order and we will be happy to
IF I CHANGE MY MIND?
your order is perfect is equally important to us as
it is to you. That is why our ordering process is
as detailed as possible to make sure everything is
just right. Since all of our products are hand crafted
specifically to your order, we regret that we are
unable to provide a refund after your proofs have
been approved. For items that do not require a proof
(i.e. items without personalisation) cannot be refunded
after the order has been placed. In the event of cancellation
all work in progress & materials must be paid
will be emailed a digital proof of the personalised
wording for each item that you have ordered for you
to approve/sign off. Your proofs are provided free
of charge. Proofs form the basis of how we print your
order. We ask that you proof read your proofs to make
sure that we have transferred the correct wording
that you have sent to us. It is important to send
us your wording EXACTLY as you would like it printing
(spellings & grammar) as we have to take exactly
what you give us.
made to your wording after you have submitted your
final wording will be charged at £5 per item
change. Based on the amount of time and work it takes
to amend your wording templates and re-send. Please
therefore ensure that spelling & wording is exactly
as you would like it printing before you submit it
to us for print.
MUCH IS POSTAGE & PACKAGING?
are charged as weighted between £2 - £20
per individual delivery to addresses in the UK . To
ensure the safety of your order, we always send stationery
with tracking details which are covered by insurance
and parcels are bubble wrapped and carefully packaged.
Large orders are usually sent via DHL or Royal Mail
and will require a signature upon delivery.
and exchanges after you have approved your proofs
are not available. As we handcraft each order to your
exact requirements refunds or exchanges can only be
given if our products are faulty or your order is
incorrect. Refunds before you have approved your proofs
can be given, however this will be based on the work
already undertaken on your order. The amount that
is refunded will deduct the work already undertaken
or the amount of stock already purchased for your
order. Colours may vary slightly on different computer
screens. We offer a sample service to help you select
your colours and recommend that you order a sample
to ensure you chose the colour that is right for you.
We cannot be held responsible for variations in colour
based on screen resolutions & offer a sample service
so you can see our ranges up close.
LOVE ONE OF YOUR DESIGNS, BUT YOU DO NOT SHOW MY COLOURS?
try our best to give you exactly what you want. If
we do not display your colours on our website, get
in touch! We can get almost any colour imaginable.
I CHANGE THE WORDING ON THE FRONT OF THE CARD?
course. We're a personalised card boutique & print
your personal wording front & back. Let us know
your wording when you place your order & you wish
is our command!
I ORDER MY STATIONERY FROM DIFFERENT RANGES?
course. Please contact us to discuss your requirements.