As we sell a wide range of products through our website, please be sure to check which if any exceptions apply to the item(s) that you are purchasing.
Placing an order
Orders are placed through our website and payed for in advance by the available methods unless agreed previously.
Once you have placed an order you will receive a confirmation email. This must be checked for any errors as once orders are designed/despatched we cannot be responsible for any errors to your order.
Orders will be despatched within the advertised lead times. Occasionally orders may be shorter or longer than advertised lead times, we will endeavor to contact customers to notify of any changes.
Once your order is despatched a dispatch email will be sent to your specified email address.
Orders will be despatched by the specified shipping method.
When receiving orders please check for any damage and notify the delivery person. Any damage must be reported to us immediately.
In the event that customers are unhappy with the item that they receive please contact us immediately and we will look to resolve the issue. Please do not return an item until we specifically instruct to do so as we cannot credit items unless previously agreed.
In the event of a change of mind, the cost of return postage is to be paid by the customer and will not be refunded. Customers have a duty of care when returning an item. This includes ensuring that the return item is suitably packed for delivery.
From the time of receiving an item customers must notify us within 14 days, by email if they wish to cancel an order.
Please note for some of our delicate/large/breakable/glass items we use a specialist carrier that accepts these items and we have agreements in place that special care will be taken with these items. This may mean that customers need to re package items to ensure suitability for return shipping.
We recommend using a signed for service so that you have peace of mind that your items have arrived. Customers should also contact the shipping company prior to shipping and check that the items being sent are insured to be carried, especially for delicate/large/breakable/glass items.
Any damages to items caused by not following the above will affect your refund/credit.
All items must be returned in original, perfect and unused, unmarked condition.
In the unlikely event that customers receive a faulty item, customers should contact us immediately before attempting to return. We reserve the right to request photographic evidence or similar of any item received.
For items that are bespoke, made to order or include personalisation, customers do not have the right to cancel this order once placed. This is inline with the Consumer Contract Regulations 2014. This includes furniture items, wedding/events stationery & greetings cards.
We sell a wide range of items that are a rustic/distressed/vintage finish. These items cannot be returned as a faulty item where this is the reason. We have items that are designed to be a rough/worn finish, with lumps/bumps/nicks/tears etc.
Where items are personalised with a customers wording, we take wording EXACTLY from an order. We will not be responsible for any misspellings etc where wording is taken exactly from a customers order.
Items sent direct to a recipient
On many of our items we offer the option for a Send Direct to Recipient. This is a charged option. We will package the item ready to be received, without an invoice. Customers are responsible for amending the delivery address to be correct. Items where Send Direct to Recipient is selected, we will send via a signed for service. Customers can contact us to receive the tracking details.
Where customers choose to be added to our mailing list we reserve the right to contact you periodically with offers/information/product launches etc.
We will never pass your information on to a third party.