FAQ's for wedding stationery

SAMPLES. HOW TO ORDER / HOW LONG / ?

Samples can be ordered online by clicking on the link within your range's page and adding samples to your shopping basket. We aim to send samples within 7 working days. Please allow longer during busier periods. All samples are charged at £6 each which includes free P&P and will be discounted* from your order. Sample packs are also available for 3 stationery samples in any collection for £12.00 with free P&P. (*Maximum value of £12.00 per order refunded on orders over £150) Samples can be paid for online using your credit / debit card with PayPal or by sending a cheque. Please follow the instructions after you have submitted your sample request.

HOW DO I ORDER MY STATIONERY?

Simply add your required stationery items to your shopping basket detailing your chosen colours and pay for them online using PayPal following the instructions online. OR you can request an order form to be posted out to you or email your order to us to pay by cheque made payable to 'Clare Fletcher'. Upon receipt of your order & payment a set of proofs will be emailed to you for your approval. Your order can be despatched within 6 weeks. Speed order slots may be available at an additional cost of £50. Despatch of speed orders is dependent upon stock levels, however we endeaveour to despatch within 48hours - up to one week. Please enquire for availability for speed order slots.

WHO DO I PAY FOR MY ORDER?

All orders can be paid for in full at the time of placing either online using your debit / credit card via PayPal OR you can pay by cheque. For orders over £500 (excluding P&P) we are able to offer a part payment option where we will require 50% of the total amount upon ordering with the remaining payment to be made when you approve your proofs at a later date (no later than 2 weeks before your expected delivery). Please get in touch if you would like to take advantage of the split payment method and we will happily arrange this for you. NOTE: We book up very quickly and we strongly advise that you place your order as soon as possible to guarantee a slot in the diary to ensure you get the your desired choice and avoid dissapointment. You may provisionally book a slot in our diary for design later in the year for a booking deposit of £50 (which will be credited from your total order and guarantee your place in our diary). Booking deposits are non-refundable for cancellations, however will be deducted from your order when you are ready to pay.

HOW LONG WILL MY ORDER TAKE?

Orders can be sent in 6 weeks of receiving your order and payment in full (whichever is latest). If you have sepcified a later delivery date, we will work towards this, otherwise, we will be in touch with your delivery date upon receipt of your order and payment.

WE'RE ONLY HAVING A SMALL WEDDING. IS THERE A MINIMUM ORDER?

We have different minimum quantitys for each range. Please see your chosen range main page. Though we usually deal with large orders, we do aim to meet all of your stationery requirements. We advise that you allow for one invitation per family, including a courtesy one for your parents & the Minister. Don't forget to order a couple extra to allow for mistakes when writing them and for any extra guests you may decide to ask at a later date.

CAN I HAVE MY STATIONERY IN A LANGUAGE OTHER THAN ENGLISH?

Yes and at no extra charge. For languages other than English, please contact us prior to placing your order and we will be happy to help.

WHAT IF I CHANGE MY MIND?

Ensuring your order is perfect is equally important to us as it is to you. That is why our ordering process is as detailed as possible to make sure everything is just right. Since all of our products are hand crafted specifically to your order, we regret that we are unable to provide a refund after your proofs have been signed. In the event of cancellation all work in progress must be paid for.

PROOFS

You will be emailed a set of proofs of each item that you have ordered for you to view and approve. Unlike many stationery companies, your proofs are provided free of charge and are not tied into the cost of your stationery. Proofs will be sent soon after we receive your order and payment. It is important that you scrutinise your proofs and make the appropriate changes - as they will form the basis of how we design the rest of your order. Your proofs are just a way of double checking the work that we have done based on what you have sent us (i.e wording / spelling etc) so that your stationery arrives exactly as you have asked us to design it. If there are changes that you require based on errors after you have approved your proofs on your part (i.e you have sent us a wrongful spelling, a lower case letter where there should be a capital etc) we regretfully must place a £5 charge per change. This is because of the amount of time and work it takes to amend your wording template or re-order new stock and then redesign a new proof, photgraph it and re-send. Please ensure therefore that spelling & wording is exactly as you would like it printing before you submit it to us for print.

HOW MUCH IS POSTAGE & PACKAGING?

P&P is FREE for orders over £500. Orders under this amount are charged as weighted between £4 - £25 per inddividual elivery to addresses in the UK . To ensure the safety of your order, we always send stationery with tracking details which are covered by insurance and parcels are bubble wrapped and carefully packaged. Large orders are usually sent via City Link or Royal Mail Special Delivery and will require a signature upon delivery. Samples postage is provided FREE of charge..

REFUNDS & EXCHANGES

Refunds and exchanges after you have approved your proofs are not available. As we handcraft each order to your exact requirements refunds or exchanges can only be given if our products are faulty or your order is incorrect. Refunds before you have approved your proofs can be given, however this will be based on the work already undertaken on your order. The amount that is refunded will deduct the work already undertaken or the amount of stock already purchased for your order.

I LOVE ONE OF YOUR DESIGNS, BUT YOU DO NOT SHOW MY WEDDING COLOURS?

We try our best to give you exactly what you want. If we do not display your colours on our website, we will always try to source an exact or similar match for your chosen design. You may send a swatch of your desired colours to us or you may request single item samples at cost price, which can be sent to you before you place your sample request or order. Please email us your swatch requests and we will be in touch.

CAN I CHANGE THE WORDING ON THE FRONT OF THE CARD?

Of course. The wording printed on the front of our invites is the most common request, but is merely a guide as to the layout and sizing. Should you prefer something else in it's place, simply let us know in the 'additional Comments' box on your order and we will be happy to help.

HOW SHOULD I GET MY INVITATIONS TO MY GUESTS?

We supply all of our invites in quality envelopes or boxes as standard for diffreent collections (please check within your chosen collection). White invitation boxes and thank you card boxes are available for £1.00 each where a box is not standard (please contact us for this extra service). To keep your invitations protected on their journey from you to your guests, we suggest you contact your local sorting office for advice. They are able to provide a service whereby your stationery can avoid a machine based sorting and go via a manned sorting station.

CAN I ORDER MY STATIONERY FROM DIFFERENT RANGES?

Of course. Please contact us to discuss your requirements.