Note: At checkout you have to tick a box to say you agree to the below t&c's. it's best for you if you know how things work before buying from us.
Terms & Conditions for shoppers in accordance to The Consumer Protection (Distance Selling) Regulations 2000. Purchasing items from Made With Love are bound by the below terms. If you do not agree with the terms below, please do not purchase from the site.
Acceptance of Terms
This page (together with the documents referred to on it) tells you the Terms & Conditions on which you may make use of the Made With Love website (the "Site"), and the terms applicable to the sale of goods or services through the Site.
We may update these Terms & Conditions from time to time and will notify such changes to you by uploading them on the Site. You should review the Terms & Conditions periodically for changes.
By using the Site you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions then please refrain from using the Site.
1. About us
The Site is operated by Made With Love ("we").
2. Intellectual property rights
We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
3. Description of Made With Love’s service
Please note that when you place an order on our website that this is considered a legal contract between you (the customer) and us (Made With Love), and is subject to these Terms & Conditions. You should carefully review the terms and conditions applying to the transaction before placing an order.
4. Variations may occur within your order
All of our products are handcrafted and therefore slight variations may exist within your order. Because the majority of products we use in our wedding stationery are also hand crafted or handmade, slight variations in colour may appear.
We reserve the right to change prices of products without prior notice.
6. How contracts are formed between you and us
Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to these Terms & Conditions.
Orders shall be deemed to be accepted by us upon the issue of an email acknowledgement of order.
The contract will relate only to those goods and/or services notified in the email acknowledgement of order.
7. Payment methods
Purchases may be paid for by using a debit or credit card through PayPal or WorldPay, our online payment facility. All prices are in pounds sterling (£), and are payable in pounds sterling (£), plus any applicable taxes.
8. Refusal of transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
9. Delivery arrangements
Your shopping basket on the Site displays the goods you have chosen and details of post and packing. The delivery costs vary according to the delivery method you choose. Any delivery times quoted are estimates only, based on availability and normal delivery time in working days. For high value items it is recommended that you select delivery by Courier OR Special Delivery to allow for the tracking of your items in transit after they have left us. Once an order has been dispatched, Made With Love accept no responsibility for items delayed or lost in post. For items with delivery tracking we will be able to assist in the location of delayed/lost items on your behalf and replace or refund where necessary. For items with no tracking (First Class) we will be unable to locate a delayed/lost item and it is at the discretion of Management at Made With Love to replace items.
What are they? For all orders requiring design work, a proof of each item will be designed to your exact specification (in your colours, design, with your provided wording). We can only print from approved proof files. Proofs are usually designed and emailed to you within 7 working days of receiving your full payment or complete wording (whichever is received latest) and proofs are for our reference to ensure that we have not made any errors in transferring any information requested by you into your stationery items before print.
Proofs are intended for you to PROOF READ and approve before full and final design on your item will commence.
Any changes required to the proof item based on errors on our part (the Designer) will be rectified immediately. Any changes needed to proofs based on a change of mind or error on your part (the Client) are charged at £5.00 per item & can be paid for here. To avoid charges simply make sure the final wording you send to your designer is complete and accurate before they design your proofs. Your designer will let you know the date when your proofs will be designed so any last minute changes to wording can be sent before this date. Minor changes to proofs based on errors on your (the clients) part are at the designers discretion and dependent on available stock.
The proof stage is a major part of your wedding stationery order. This is where the wording (provided by you the Client) is transferred into stationery print templates, templates are set up & saved for each item, stationery proofs are designed & photographed for your personal file. Changes to templates is a very time consuming and lengthy process. It's important for us to get this right first time and it is important for you (the Client) to understand and agree to our terms before placing your order that changes for errors on your part will be charged.
We cannot stress enough: Please double check all wording before you send final version to your designer.
11. Wording, Spelling & Grammar
Please send any outstanding wording to your designer as soon as possible & no later than 3 weeks before you would like to receive your stationery by, preferably by email in either a word document or other suitable document and title with the wording title proceeded with the words 'FINAL' so that we know which document to work from (eg. 'FINAL_Wording_PlaceCards')
Any wording that appears on your stationery will be taken directly from the information provided by you before we design a set of proofs. May we suggest that you double check all spellings and ensure that grammar is correct before sending your FINAL version to us. Mistakes from the clients part / changes to wording which requires a re-write of proofs or a re-work can be rectified and changed at the proof approval stage, however, this additional service will incur a print fee of £25. Please do not send your wording in part or in stages for each stationery item - this can get very confusing and can lead to mistakes with your order. All wording to be printed on your stationery must be received in full exactly as you would like it printing before any proofs are designed. Work will not begin on your proofs until complete wording has been received.
12. Import regulations and duty
If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that products offered for sale on our website are directed solely at UK residents. Made With Love make no representation that any products sold through this website are appropriate or available for use outside of the UK. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
If you wish to discuss or organise a return, exchange or refund of any item, please contact us directly using the contact facility on the Site.
We provide the following guarantee to all shoppers (Regulation 17) so that you have peace of mind when ordering any product through the Site. In relation to any goods sold through the Site, you have 28 days from receipt of goods in which you can cancel your order. Where you have placed an order for services you have seven days from the day after that on which you placed the order in which you can cancel your order (unless the service has already been provided).
Where you return goods within the period specified above (other than as a result of a defect in the goods) you will be responsible for payment of the delivery charges.
There are naturally exceptions to the terms shown above, where for instance products are specially made or personalised.
The following items are non-returnable and non-refundable under the Distance Selling Regulations (Regulation 13):
1. personalised items that are specially made, or ordered, with your choice of name, fabric/embellishment, message or other customized aspect;
2. perishable products, including food and favours;
3. large items including guest signing frames which are specially made and ordered; and
4. art, new baby frames and other creations that are often specially commissioned when you place an order.
For further details, including practical guidance on returning goods, please see Returns and Refunds.
Cancelled deposits are non-refundable. Deposits are credited towards your future order.
If any of these Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
15. Entire agreement
These Terms & Conditions and any document expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
16. Force majeur
Where we are prevented from or delayed in the carrying on of our business due to circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials the date of delivery shall be postponed for the period that the circumstances continue.
17. Vouchers & Discounts
Vouchers remain the property of Made With Love Designs and are not for re-sale. Vouchers cannot be exchanged for cash and have a nominal cash value of 0.0001p.
The 'Fabulous Offer' cannot be redeemed in conjunction with any other offer and has a minimum spend requirement of £200. Sample request refunds are not affected with this order.
Exclusive VIP & Newsletter sign up discounts are can be redeemed at any time from our greetings card ranges solely and exclusively. Only one VIP voucher can be used per order. And VIP vouchers can not be used in conjunction with any other offer. There is a minimum order spend of £150 exclusive of P&P and all money OFF vouchers have an open 'valid until' date.
To claim your voucher offer, please state the promotional code (printed at the top of the voucher) OR offer name on the order form before it is submitted. Offers & discounts cannot be granted after we receive your order form.
It is your responsibility to get permission to use hymns and wording to be printed in your Order of Service. Copyright lasts for 70 years after the death of the original writer and so the use of copyrighted material before this date will need permission from the source. Use of material without permission is illegal. Copyright information can normally be found in the hymn books that the verse is taken from. Your Minister should be able to help you with this.
19. Law and jurisdiction
Contracts for the purchase of Goods through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Deposits are non-refundable if you wish to cancel a deposit after your deposit order & payment have been made. Quantites stated with your deposit can be changed within a reasonable quantity of that item when you come to place your actual stationery order. Made With Love reserve the right to determine what acceptable and reasonable changes are. Deposits will only be credited against orders which total to more than the deposit paid (unless prior agreed in writing from Made With Love as a small order exception). This written proof will need to be documented. The order value of your actual stationery order must be of similar value to the items quoted at the time of placing your deposit or in terms of work involved as space in the diary has been reserved for the quantity of items you have requested and this space will not be allocated to another client. Therefore if you significantly reduce your items required, Made With Love will have space which has been wasted.