Postage within the UK

Wedding stationery orders are delivered by either: DHL Couriers or Royal Mail dependant upon size and weight and is charged between £4 - £25.00. We urge clients to select their postage as Courier or Special delivery which have tracking & will allow us to assist in locating orders delayed/lost in post.

Please note: all orders leave us in excellent condition, and only leave us if they meet with our strict standards. Orders are protected in bubble wrap, delivered to your door in walled cardboard boxes, fully sealed with polypropylene tape and are marked as ‘Handle With Care'. ‘Made With Love' cannot be held responsible for any damage to our products after you have received them. IMPORTANT: If a parcel arrives with you that looks to be damaged please raise a 'DAMAGED' notice with the courier at your door before signing. If goods have been damaged in transit, this notification will allow for a claim to be made with the couriers and thus we may be able to replace your order upon a successful damages claim. Note: The damages claim process may take up to 14 weeks and we cannot replace / refund until after this process has been carried out & successful.

Special Delivery: Items will arrive the next working day from dispatch date & have tracking.

Courier: Items will arrive within 1-3 working days from dispatch date & have tracking.

First Class Royal Mail: Items may take up to 7 working days but nomally arrive within 1-3 days & have no tracking.

Postage for Europe and International addresses

For overseas orders, the shopping cart will calculate the shipping automatically. We are now able to ship to most destinations in Europe & US. Orders take the standard lead time of 6 weeks unless a priority slot is paid for (which reduces lead times to 2 weeks) and then International delivery lead times will apply after this (normally 5-7 working days).

Payment

Orders can be placed online using PayPal or WorldPay via your shopping basket or on a printed order form which can be posted to us. Payment must be received in full for all orders before any design work begins (including the design of any proofs). You may pay by sending a cheque with your order form or by requetsing to pay using credit / debit card online using Paypal. If you request the latter option, we will set up a special page for you to access and pay for your order within a few days of receiving your order form. You can now book your order in advance and pay only a £50 booking deposit to secure space in our diary. Orders booked in this way must be paid for in full before the design of any proofs. Booking deposits are deducted from your outstanding stationery balance. Deposits are NON-REFUNDABLE for cancelled orders.