HOME > WEDDING STATIONERY > FREQUENTLY ASKED QUESTIONS
SAMPLES. HOW TO ORDER / HOW LONG / ?
Samples can be ordered online. We aim to send samples within 14 working days. Samples cost £5 each and the cost of this sample will be credited towards a future order over £150 only. You will receive a sample credit code with your samples to use when you are ready to place your order. Sample Credit Codes will not work on orders under £150.
HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
Ideally your order would be placed four months in advance to allow us plenty of time to order your components (to avoid them being sold out!), book in your delivery date and give you plenty of time to sort out your invitation wording and collect all your guest names and addresses.
HOW DO I ORDER MY STATIONERY?
Simply add your required items to your shopping cart. You change the quantity of each item once you have added it your cart. Payments are made online using credit/debit cardl. OR you can email your order to us to pay by cheque made payable to 'MWL Designs'. We need 6 weeks to complete wedding stationery orders.
WHO DO I PAY FOR MY ORDER?
Orders can be placed online using your credit/debit card securely via Sage Pay or PayPal or by posting a cheque. Payment must be received in full for all orders before any design work begins (including the design of any proofs). You can now book your order in advance and pay only a £50 booking deposit to secure space in our diary. Booking deposits are deducted from your outstanding stationery balance. Deposits are NON-REFUNDABLE for cancelled orders. Please make cheque's payable to 'MWL Designs' & post to 'Made With Love Designs Ltd, Unit A3(7) Copley Mill, Demesne Drive, Stalybridge, Cheshire, UK SK15 2QF'. Orders paid by cheque will be processed under the usual timescale's from the date the cheque has cleared.
HOW LONG WILL MY ORDER TAKE?
Orders take 6 weeks. If you have specified a later delivery date, we will work towards this, otherwise, we will work towards the normal 6 weeks lead times. Speedy Priority Order Slots may be available at an additional cost of £60. Despatch of speed orders is dependent upon stock levels, however we endeavor to despatch within 14 working days. Please enquire for availability for Priority Order Slots before ordering as we are not always able to work to priority lead times.
DO YOU HELP WITH WORDING OUR STATIONERY ITEMS?
Of course! Upon placing your order we will email you a text pack to you to compile the perfect wording. We have compiled a list of our favourite fonts which we are available to view here
DOES THE BRIDE OR GROOM'S NAME GO FIRST ON OUR WEDDING STATIONERY?
The Bride goes first ... it’s a gentlemanly thing to do, like letting a lady through the door first!
WE'RE ONLY HAVING A SMALL WEDDING. IS THERE A MINIMUM ORDER?
Yes We have a minimum order quantity of 10 invitations. We advise that you allow for one invitation per family, including a courtesy one for your parents & the Minister. Don't forget to order a couple extra to allow for mistakes when writing, forgotton guests, and spares to keep in your memory box to avoid needing extra invites at a later date and avoid paying the £30 set up charge for additional items.
CAN I HAVE MY STATIONERY IN A LANGUAGE OTHER THAN ENGLISH?
Yes and at no extra charge. For languages other than English, please contact us prior to placing your order and we will be happy to help.
WHAT IF I CHANGE MY MIND?
Ensuring your order is perfect is equally important to us as it is to you. That is why our ordering process is as detailed as possible to make sure everything is just right. Since all of our products are hand crafted specifically to your order, we regret that we are unable to provide a refund after your proofs have been signed off/approved. In the event of cancellation all work in progress must be paid for.
You will be emailed a digital proof of the wording for each item that you have ordered for you to proof read and approve before your order goes to print. Your proofs are provided free of charge. Proofs will be sent soon after we receive your wording.
It is important that you send us correct wording with your order. Your proofs allow an extra pair of eyes to double check the work that we have done based on what you have sent us (i.e wording / spelling etc) so that your stationery is printed exactly as you have asked us to print it. If there are changes that you require to wording after we have emailed you your proofs, we place a £5 charge per change. This cost covers the amount of work involved to amend the orders details in your file, on all paper work, redesign a new proof, create a new digital proof and re-send. Please ensure therefore that spelling & wording is exactly as you would like it printing before you email it to us. Click here to pay for changes to proofs Changes to wording cannot be made to your order after you have signed off/approved your proofs because your order will have already gone to print.
HOW MUCH IS POSTAGE & PACKAGING?
Orders are charged as weighted between £2 - £25 per individual delivery to addresses in the UK. For Scottish Highlands, additional charges will apply. The amount of which will depend on the size & weight of each order. To ensure the safety of your order, we always send stationery through appropriate methods which we are able to track, which are covered by insurance and parcels are bubble wrapped and carefully packaged. Large orders are usually sent via nominated Courier or Royal Mail and will require a signature upon delivery. Samples are sent by Royal Mail First Class Post.
REFUNDS & EXCHANGES
Refunds and exchanges after you have approved your proofs are not available. As we handcraft each order to your exact requirements refunds or exchanges can only be given if our products are faulty or your order is incorrect based on an error on our part. Refunds before you have approved your proofs can be given, however this will be based on the work already undertaken on your order. The amount that is refunded will deduct the work already undertaken or the amount of stock already purchased for your order. Please allow 31 working days for refunds to be processed.
Colours may vary slightly on different computer screens. We offer a sample service to help you select your colours and recommend that you order a sample to ensure you chose the colour that is right for you. We cannot be held responsible for variations in colour based on screen resolutions & offer a sample service so you can see our ranges up close.
I LOVE ONE OF YOUR DESIGNS, BUT YOU DO NOT SHOW MY WEDDING COLOURS?
We try our best to give you exactly what you want. If we do not display your colours on our website, we will always try to source an exact or similar match for your chosen design. You may send a swatch of your desired colours to us or you may request single item samples at cost price, which can be sent to you before you place your sample request or order. Please email us your swatch requests and we will be in touch.
CAN I CHANGE THE WORDING ON THE FRONT OF THE CARD?
Of course. The wording printed on the front of our invites is the most common request, but is merely a guide as to the layout and sizing. Should you prefer something else in it's place, simply let us know in the 'additional Comments' box on your order and we will be happy to help.
HOW SHOULD I GET MY INVITATIONS TO MY GUESTS?
We supply all of our invites in quality envelopes or boxes as standard for different collections (please check within your chosen collection). White invitation boxes and thank you card boxes are available for £1.00 each where a box is not standard (please contact us for this extra service). To keep your invitations protected on their journey from you to your guests, we suggest you contact your local sorting office for advice. They are able to provide a service whereby your stationery can avoid a machine based sorting and go via a manned sorting station. Boxed invitations can be posted as a Royal Mail Large Letter Size (box size only).
CAN I ORDER MY STATIONERY FROM DIFFERENT RANGES?
Of course. Please contact us to discuss your requirements.
DO YOU SHIP INTERNATIONALLY?
Of course we welcome all orders. Please contact us to discuss your requirements. We are based in the UK and welcome collection from our studio. If you cannot collect we are happy to arrange shipping for you via a number of courier or freight companies that we regularly use.